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Live Theatre Performances, Anyone?


The Majestic Theatre & Charline McCombs Empire Theatre both have a new Accessibility Initiative that opens up the doors for many individuals who love live performances. These theatres have joined arms with KultureCity to improve their “ability to assist and accommodate guests with sensory needs.”

When I received the invitation to attend the “Mean Girls” performance at Majestic Theatre to experience their new accessibility features, I was thrilled to accept and share my experience with the In Our Arms Blog community. The performance from the stage was packed with excellent actors, voices and dancers. The theatre chairs were filled with expectant and lively people. It was a great night for all!

What I was able to observe from the staff near the front of the theatre was that all abilities are welcome. They showed me the Sensory Bags which included KultureCity VIP badges, fidget tools, and noise canceling headphones. As the staff was diligently cleaning all of these items following the performance, my guest and I were able to ask questions and see exactly how the initiative was implemented. We learned that Weighted Lap Pads were also available to guests at no cost at the Guest Services Desk located in the lobby. These theatres are doing everything possible to include all abilities, and it shows.


Please take a few minutes to link to their social media page and spread the word to everyone you know. The City of San Antonio invites and welcomes All individuals to a night at the theatre!


Thank you, Nadia Canales and Vanessa Martinez, for a beautiful evening and experience.


Below I've pasted the newly implemented features they share on the Accessibility Page of their website:


A memorable experience for everyone

Access Team

Our Access Team is available for every event to aid any patron in need of extra assistance. Whether it be help to your seat, providing listening devices, or sensory processing needs the Access Team members are available to assist. You can find an Access Team member at the front entrance to both theatres at the Theatre Services desk.


Wheelchair Accessibility

With step free walkways at all our entrances, both theatres are accessible. ADA seating is located on the Orchestra level of both theatres and can be purchased online at www.ticketmaster.com or in person at the venue box office. Companion seats are available for purchase with all ADA seating.


Hearing Devices

Assisted hearing devices are available for free checkout at the guest services desk in the lobby. A valid ID must be presented when checking out units.


ASL Services

ASL Services are available and must be coordinated in advance. Please contact info@majesticempire.com to request ASL services for your event. Open Caption is provided at the Sunday Matinee performances of every Broadway In San Antonio event.


Audio Description

Audio Description services are available and must be coordinated at least 2 weeks in advance of your desired show date. Please contact info@majesticempire.com to request Audio Description services for your event.


KultureCity Certified

Ambassador Theatre Group has partnered with KultureCity to improve our ability to assist and accommodate guests with sensory needs. Our objective is to provide an inclusive and seamless experience for all guests for all events including those with sensory needs


Service Dogs

Service Dogs are permitted in the theaters. We recommend patrons bringing service dogs purchase ADA seating to provide enough room for the animal to sit without obstructing the aisle. If aisles are obstructed, patrons may be relocated by venue staff as a safety precaution. The patron must ensure that the animal is under control, with a leash or harness. The patron is also responsible for any damage or mess created by the animal.


Family Restroom

There are family restrooms located on the main floor of both theatres.

  • Majestic Theatre family restroom is located in the Orchestra Bar.

  • Empire Theatre family restroom is located in the Lobby.


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